Hub Location Issues


Tuesday, May 21, 2019

8:34 AM CDT
05/23/19
28-31 High Street Wimbledon Haygarth House, London, UK:

The cable was replaced for the fiber cut which restored network services. If you experience any further issues, please contact the Paige Service Desk at 1-866-MYPAIGE (press option 1).
4:20 PM CDT
05/22/19
28-31 High Street Wimbledon Haygarth House, London, UK:

The repair team gained access to the damaged site. The necessary new cable joints have arrived on-site and the repair team has started the preparation work for the fiber replacement. We will provide more information as it becomes available or upon a significant change in status.
8:31 AM CDT
05/22/19
28-31 High Street Wimbledon Haygarth House, London, UK:

Repair teams arrived on site and isolated the fault to a construction site. To isolate the physical damage, they will have to gain access to the site. Work is underway to engage the construction company to arrange access. We will provide more information as it becomes available or upon a significant change in status.
1:03 PM CDT
05/21/19
28-31 High Street Wimbledon Haygarth House, London, UK:

The fiber test results indicate the damaged section of cable runs along a road and railway. Therefore, a separate local fiber maintainer is required to assist with repairing the cable. Additionally, the fiber maintainer must coordinate a time with the rail engineers to access the railway safely. The approximate time for access to be granted is at 07:00 AM GMT on May 22, 2019.


Last, we've confirmed users have the ability to authenticate to a local domain controller and access local storage. This issue only impacts internet access only.
11:21 AM CDT
05/21/19
WAN Support engaged the network carrier for investigation of the 28-31 High Street Wimbledon Haygarth House, London, UK network issue. The network carrier has advised the issue may be due to a fiber fault. They are dispatching a technician to identify the location of the fault. We will provide more information as it becomes available, but no later than 5:18 PM GMT.
10:45 AM CDT
05/21/19
We have identified a network issue that's affecting the 28-31 High Street Wimbledon Haygarth House, London, UK location. WAN Support has been engaged and is investigating the issue.  We will provide an update as soon as we have more information, but no later than 04:41 PM GMT.
 



Legend
System status normal
System under investigation