Issues


Saturday, September 21, 2019

8:14 PM CDT
09/21/19
The Omnicom Semi Annual Data Center Maintenance for the Woking data center has completed. Should you experience any issues, please send an email to Customer Care at ODCCS@omcpaige.com or call 1-888-MY PAIGE (1-888-697-2443, press option 3), for UK: +44 800-085-7955 (press option 3).
8:13 PM CDT
09/21/19
The Omnicom Semi Annual Data Center Maintenance for the Woking data center has completed. Should you experience any issues, please send an email to Customer Care at ODCCS@omcpaige.com or call 1-888-MY PAIGE (1-888-697-2443, press option 3), for UK: +44 800-085-7955 (press option 3).
 
1:35 PM CDT
09/21/19
The Omnicom Semi Annual Data Center Maintenance for the Woking data center is beginning now at 8:00 PM BST and should complete by 4:00 AM BST. There may be service disruptions as part of the maintenance activities during this time. Should you experience any non-maintenance issues, please send an email to Customer Care at ODCCS@omcpaige.com or call 1-888-MY PAIGE (1-888-697-2443, press option 3), for UK: +44 800-085-7955 (press option 3).
 
10:59 AM CDT
02/26/24
Users attempting to connect via NPS are experiencing issues connecting to the Wireless Network

The Omnicom IT team has identified the cause of the problem and as a workaround Omnicom IT team has configured a shorter password on the Domain Controller. users from all the affected regions have tested and confirmed they can connect successfully. Should you experience further issues, please get in touch with Paige at 1-888-MYPAIGE (1-888-697-2443, press option 1) and for the UK +44 0800-085-7955.
9:19 AM CDT
11/18/23
(Completed): The Omnicom Q4 Quarterly Maintenance - APAC

The Omnicom Q4 Quarterly Maintenance for APAC has been completed. If you encounter any problems, please reach out to Customer Care by emailing ODCCS@omcpaige.com or calling 1-888-MYPAIGE (1-888-697-2443, press option 3). For UK support, dial +44 0800-085-7955.
9:19 AM CDT
11/18/23
(Completed): The Omnicom Q4 Quarterly Maintenance - APAC

The Omnicom Q4 Quarterly Maintenance for APAC has been completed. If you encounter any problems, please reach out to Customer Care by emailing ODCCS@omcpaige.com or calling 1-888-MYPAIGE (1-888-697-2443, press option 3). For UK support, dial +44 0800-085-7955.
8:36 AM CDT
02/27/23
Power has been restored and network services are now available again for 12777 W. Jefferson, Los Angeles, CA. Should you experience further issues, please contact Paige at 1-888-MYPAIGE (1-888-697-2443, press option 1) and for the UK +44 0800-085-7955.
6:54 AM CDT
02/20/23
Netskope Access Issues

According to the Netskope team, they experienced a problem with their DNS, causing issues with the Netskope application worldwide. They were able to fix the issue by adjusting the configuration in their DNS, and multiple users have confirmed that they can now update Netskope and access the applications.
5:52 AM CDT
05/19/21
Multiple Bankside servers inaccessible to OMG network


We have received reports of multiple servers within Bankside that are inaccessible to the OMG network from other sites. We are investigating the issue and will provide more information as it becomes available, but no later than 12:30 PM UTC (01:30 PM BST).
5:48 PM CDT
05/15/21
Omnicom Quarterly Data Center Maintenance 15th May 2021


The Omnicom Quarterly Data Center Maintenance for the Bankside data center has completed. Should you experience any issues, please send an email to Customer Care at ODCCS@omcpaige.com or call 1-888-MYPAIGE (1-888-697-2443, press option 3) and for the UK +44 0800-085-7955.
5:48 PM CDT
05/15/21
Omnicom Quarterly Data Center Maintenance 15th May 2021


The Omnicom Quarterly Data Center Maintenance for the Bankside data center has completed. Should you experience any issues, please send an email to Customer Care at ODCCS@omcpaige.com or call 1-888-MYPAIGE (1-888-697-2443, press option 3) and for the UK +44 0800-085-7955.
11:58 PM CDT
11/21/20
The Omnicom Quarterly Data Center Maintenance for the Phoenix data center has completed. Should you experience any issues, please send an email to Customer Care at ODCCS@omcpaige.com or call 1-888-MYPAIGE (1-888-697-2443, press option 3), UK: +44 0800-085-7955 (press option 3).
4:15 AM CDT
11/02/20
The Paige Service Desk was experiencing issues with both the US and UK phone numbers, 1-888-MY PAIGE (1-888-697-2443) and for the UK +44 0800-085-7955. The vendor has resolved the issue involving the Service Desk phone lines. The Paige Service Desk is able to receive calls again for both the US and UK phone numbers US and UK phone numbers, 1-888-MY PAIGE (1-888-697-2443) and for the UK +44 0800-085-7955.
9:39 PM CDT
10/10/20
During the Saturday published maintenance window from 8:00 PM – 10:00 PM CDT, we experienced an internet failure for the Atlanta data center. Access to applications within the Atlanta data center would have been unavailable. Internet services were restored at approximately 9:00 PM CDT. If you experience any issues, please contact Paige at 1-888-MYPAIGE (1-888-697-2443) and for the UK +44 0800-085-7955.
10:12 PM CDT
05/16/20
The Omnicom Quarterly Data Center Maintenance for the Secaucus data center has completed. Should you experience any issues, please send an email to Customer Care at ODCCS@omcpaige.com or call 1-888-MYPAIGE (1-888-697-2443, press option 3), UK: +44 0800-085-7955 (press option 3).
12:19 AM CDT
03/22/20
The Omnicom Semi-Annual Data Center Maintenance for the Phoenix data center has completed. Should you experience any issues, please send an email to Customer Care at ODCCS@omcpaige.com or call 1-888-MYPAIGE (1-888-697-2443, press option 3), UK: +44 0800-085-7955 (press option 3).
10:07 PM CDT
03/21/20
The Omnicom Semi-Annual Data Center Maintenance for the Bankside data center has completed. Should you experience any issues, please send an email to Customer Care at ODCCS@omcpaige.com or call 1-888-MYPAIGE (1-888-697-2443, press option 3), UK: +44 0800-085-7955 (press option 3).
12:20 PM CDT
02/12/20
The WAN connectivity issues for 75 Varick, New York, NY are now considered fully resolved. Users have performed testing and minor adjustments have been made to improve performance. Should you experience further issues, please contact Paige support at 1-888-MYPAIGE (1-888-697-2443, press option 3), UK: +44 0800-085-7955 (press option 3).
12:44 AM CDT
10/13/19
The maintenance for OMG and OMC WAN as part of the Omnicom WAN transformation for the Atlanta data center has completed. Should you experience any issues, please call 1-888-MYPAIGE (1-888-697-2443, press option 3).
8:13 PM CDT
09/21/19
The Omnicom Semi Annual Data Center Maintenance for the Woking data center has completed. Should you experience any issues, please send an email to Customer Care at ODCCS@omcpaige.com or call 1-888-MY PAIGE (1-888-697-2443, press option 3), for UK: +44 800-085-7955 (press option 3).
4:37 PM CDT
12/17/18
The device that was identified as the cause of the issue was rebooted. The OMG network engineers have confirmed connectivity has been restored to the OMG UK network environment within the Woking Data center location.  If you experience any further issues, please contact the Paige Service Desk at 1-888-MYPAIGE (press option 1) and for the UK +44 0800-085-7955.
3:34 PM CDT
08/22/18
Cloud Assessment Server Agent Installation In preparation for our next phase of application assessment and migration to the cloud, we are installing an agent on each of the servers in the data centers. The agent will run for 2-4 weeks gathering server information, including but not limited to resource utilization, data flow and server dependency data. The agent does not touch the applications or the application data on the servers and performs data gathering tasks at the operating system and network layer. The installation is unobtrusive, does not require a reboot and has been tested prior to deployment.
 



Legend
System status normal
System under investigation