Office 365 Issues

Wednesday, September 5, 2018

	2:43 PM CDT 09/05/18	Microsoft rolled back the update to the affected components and has confirmed through testing the Office 365 issue is now resolved. If you experience any further issues, please contact Customer Care at 1-888-MYPAIGE (option 3).
	2:03 PM CDT 09/05/18	Microsoft has now extended the scope of the issue with users receiving a throttling message to also include Office 365 online services (Outlook, Skype, OneNote, OneDrive and other Office Client apps) as well as local clients. This is the result of follow-up remediation actions for components that were impacted during yesterday's data center incident. The update was implemented to components that manage authentication. Microsoft is working to revert the update. We will provide the next update at 8:02 PM UTC or upon a significant change in status.
	1:34 PM CDT 09/05/18	Microsoft has reported an issue with multiple users being unable to access Outlook or Skype. Users may receive a message they are being throttled when attempting to access the Outlook or Skype local clients. Users may log into Office 365 online (https://login.microsoftonline.com) and access the web-based client as a workaround for email. We will provide the next update at 7:34 PM UTC or upon a significant change in status.
	8:15 AM CDT 09/05/18	Microsoft has reported services for Office 365 have been restored. If you experience any further issues, please contact Customer Care at 1-888-MYPAIGE (option 3).
	6:08 PM CDT 09/04/18	Microsoft continues their work to fully restore the affected data center. Most Office 365 services have been restored. We will provide the next update tomorrow at 1:00 PM UTC or upon a significant change in status.
	1:22 PM CDT 09/04/18	Microsoft has reported that most Office 365 services are now restored. They are working to ensure that previously affected services remain stable. We will provide more information upon a significant change in status or as it becomes available.
	12:21 PM CDT 09/04/18	Microsoft continues their work to move the affected services to an alternate healthy infrastructure while also attempting to recover the impacted network components within the affected data center. Microsoft does not have an estimated time for when the affected services will be restored back to normal; however, we will provide more information upon a significant change in status or as it becomes available.
	11:38 AM CDT 09/04/18	Microsoft is continuing to work to connect to an alternate infrastructure. Please also be aware that multifactor authentication could be impacted in addition to Outlook, MS Teams, and SharePoint. We will provide another update at 5:38 PM UTC or as soon as more information becomes available.
	10:25 AM CDT 09/04/18	Microsoft is continuing to connect the affected services to an alternate infrastructure. In the meantime, users may be unable to access email through Outlook online. Other services that may be impacted include MS Teams and SharePoint. We will provide more information at 4:23 PM UTC or as it becomes available.
	9:07 AM CDT 09/04/18	Microsoft has informed Omnicom Messaging that users may be unable to access some features within the Office 365 service. This is the result of an issue with Microsoft's data center that has caused a subset of the Office 365 service to become degraded. They are working to connect the affected services to an alternate infrastructure. We will provide an update as more information becomes available, but no later than 3:06 PM UTC.

Legend
	System status normal
	System under investigation